Product protection
Warranty policy
We stand behind the original professional products we sell.
Manufacturer warranty
All sanitary & electrical products sold by Khalifa Store carry the original manufacturer's warranty. Warranty periods vary by product, brand, and type (consumer vs professional) — check the product listing or manual for specific duration.
What is covered
- Manufacturing defects in materials or workmanship
- Faulty product components under normal use conditions
- Internal gearing or motor issues occurring within the warranty period
- Electrical failures not caused by external factors
- Dead-on-arrival (DOA) products — replaced immediately
What is not covered
- Physical damage, drops, water damage, or misuse on the job site
- Unauthorized modifications, repairs, or tampering
- Normal wear and tear of carbon brushes, chucks, or power cords
- Damage from incorrect installation or using incorrect accessories
- Damage due to power surges, generator usage, or voltage fluctuations
- Products operated beyond their rated capacity
How to claim warranty
1
Contact us
Reach out with your order number, product serial number, and a clear description of the issue.
2
Provide evidence
Share photos or a short video showing the defect. This helps us communicate with the manufacturer.
3
Resolution
We'll coordinate with the brand's service center — repair, replace, or refund within the warranty terms.
Tips for a smooth claim
- Keep your order confirmation email and invoice for reference
- Retain the product's original packaging and warranty card until the period ends
- Record an unboxing video when you receive your professional products
- Document any issues with clear photos or video as soon as they appear